FREQUENTLY ASKED QUESTIONS (F.A.Q)
Yes, you need to register an account to order. We recommend you to register an account so you can make a faster checkout and payment and you don’t have to retype your address every time you want to purchase our products. You also get all of our most recent updates, reward points and faster future checkouts!
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party.
Click “Forgotten Your Password?” link at the Sign In Page and follow the instructions.
Please visit our “How to order” section at the bottom of the page.
You can order via line and whatsapp. But hey, try to order through this website, it is faster and fuzz free !
Yes you can. We do ship overseas. Kindly contact us for further information at firstname.lastname@example.org
simply click on the 'Notify Me' button in the sold out item's page and we will be sure to notify you when the item is back in stock! Or you could always email us at email@example.com, and we might be able to look it up at our stockists to see if they still have what you are looking for!
Well, mostly our product comes in free size. We do have size S M L only for fitted product. If you are not sure yet, you can always refer to the Size Guide section at our product's description page.
We accept Bank Transfers, Credit Card (Visa & Mastercard) through Veritrans and Paypal.
Adding items to your shopping bag does not mean that we hold the items for you, because several other customers might be shopping at the same time. Therefore, merchandise availability is not guaranteed until you check out.
Unfortunately you can't, because after checking out your order is recorded. If you want to add items, kindly make a new order.
You cannot cancel your order after submitting. Please do review your shopping bag before submitting an order.
Maximum payment for an order is 2x24 hours after order have been placed. If payment has not been completed after the time limit, the order will be canceled automatically.
After you have ordered, paid and confirmed your payment, we will process your order within 24 hours, or the next business day at the latest.
For more info, click “Shipping Policy” section at the bottom of the page!
Please do not forget to confirm your payment through the webstore after completing the payment. If you haven't confirmed until the time limit, your order will be cancelled. If you have confirmed your payment and haven't received your order in time, simply log in to your account and track your shipment.
Please contact our customer service at firstname.lastname@example.org.
Keep calm and kindly email us to email@example.com or WhatsApp us to +62 8213 865 98845 and we will be happy to help you!
You can sign in and view your order history and status in “my account” .
RETURNS & EXCHANGES
You can exchange it with another item in another size or an entirely different one. Either way, kindly visit our 'Return & Exchange' page to get more detailed information!
Please note that you may not return or exchange all sale items.